FAQ
Who is Cleaning Bugs Victoria?
We have been cleaning since 2005 and our commitment, and our very high standards are what sets as apart from others. We offer cleaning services such as domestic, offices, body corporate and end of lease cleans, as well as offering rubbish removal.
What work can I expect to be done?
We improve the appearance in all rooms. Clean the bathrooms, kitchen, bedrooms and all living areas as well as offices. You will walk into a fresh and clean establishment again once we are done.
How often can I have a service?
You can choose weekly, or fortnightly or have a one-off service.
Do you bring the cleaning supplies and equipment?
Yes, we provide all cleaning supplies and equipment necessary to make your home or office sparkle.
Note: Many of our products are earth friendly. We can however, use your cleaning equipment or any special cleaning supplies upon request.
Will you send the same cleaners each time?
Consistency and building rapports with our clients is important to us so we can get to know your requirements and preferences. Thus, we aim to use the same cleaners each time.
Cleaning Bugs Victoria usually sends a 2 or 3 person cleaning team.
Do I need to be home when a cleaner services my home?
No, many clients prefer to give us a key so we can clean when they are away. However, to ensure you are as satisfied as can be, it is important we arrange a rundown to discuss specific needs and access to your home, before we commence cleaning.
How secure are my keys and access to my premises?
All keys are given a code designation and are secured when not in use. If you wish to hide a key on your premises, please let us know prior to service.
How do I pay for the Service?
By cash only at the end of each service.
What if something is damaged while cleaning my home?
Cleaning Bugs Victoria is covered with Public Liability Insurance. This means you are protected while we clean your home.
What can’t we help with?
Due to health concerns we do not clean out cat boxes, blood, vomit or anything else of human or animal origin. Bio-hazard cleaning services can help with these requirements.
What if something was missed and I am unhappy with my cleaning?
Please call us if there was something you were unhappy with or was missed during your cleaning. Customer satisfaction is important to us; however, sometimes mistakes are inevitable. We do our utmost to prevent this, yet to guarantee our services, we will return to correct the problem at no additional charge and ensure the same mistake won’t happen twice.
We welcome and encourage all feedback that will help us improve our service to you.